Privacy Policy
This Privacy Policy explains how Island Explorer Tours processes personal data when you use the website, make an inquiry, or arrange a culinary or market tour. It also describes the main choices and rights available to you under applicable data protection law.
GDPR Basis
When GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before a booking, compliance with legal obligations, legitimate interests in operating and improving our services, or consent where required. We limit processing to what is relevant for managing inquiries, bookings, tours, payments, and website administration.
Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, related cross-border services.
GDPR Rights
Where GDPR applies, you may request access, rectification, erasure, restriction of processing, objection to processing based on legitimate interests, and data portability where applicable. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing. You also have the right to lodge a complaint with the competent supervisory authority.
Data We Collect
We may process identification and contact details, booking and payment information, group size and date requests, dietary information you choose to provide, communication records, website usage data, and technical data such as device and browser information. Where needed for a tour request, we may also process preferences relevant to route planning, meeting arrangements, and guide language confirmation.
How We Collect Data
We collect personal data from consultation requests, email and phone communications, booking forms or similar submissions, payment-related interactions, and information shared during planning for a guided tasting experience. We may also receive limited technical data automatically when you use the website, such as log data and cookie-related information.
Cookie Types
Cookies may include strictly necessary cookies for core site functions, preference cookies to remember settings, and analytics cookies to understand how the website is used. Some cookies are session-based and expire when the browser is closed, while others remain on the device for a limited period unless removed earlier.
Cookie Controls
You can manage cookies through your browser settings, including blocking or deleting cookies already stored on your device. If the website provides a cookie preference tool, you may use it to change non-essential settings. Disabling some cookies may affect site functions, such as remembering preferences or supporting basic analytics.
How We Use Data
We process personal data to respond to inquiries, manage date and group requests, collect dietary information for planning, confirm venue availability, arrange routes and tastings, process booking payments, coordinate meeting point check-ins, deliver guided tasting walks, provide post-tour recommendations where relevant, maintain records, secure the website, and comply with legal obligations.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and related technical services. Where a tasting venue, guide, or other operational partner needs information to prepare a confirmed experience, we share only the details necessary for that purpose and expect appropriate confidentiality safeguards.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests. We may also share information where disclosure is needed to prevent fraud, security incidents, or other misuse of the website or services.
Your Rights
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction of processing. Some requests may be limited where we must retain information for legal, contractual, or security reasons.
How to Make a Request
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for reasonable information to confirm your identity and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where required by law.
Data Retention
We keep personal data only for as long as needed to handle inquiries, manage bookings, complete tours, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where feasible.
Policy Changes
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in force is the one published at the time you access the site, unless a different effective date is stated.